Help & Support Center

Search available properties using our advanced filters, select your preferred dates, and complete the secure booking process. You'll need to provide payment information, upload required documents, and sign the digital lease agreement. Our team will guide you through each step.

Required documents include: valid government-issued photo ID, proof of income (pay stubs or bank statements), insurance claim documentation (if applicable), and emergency contact information. Additional documents may be requested based on your specific situation or insurance requirements.

We work directly with major insurance companies for seamless billing. Provide your claim number and insurance information during booking, and we'll handle direct billing for covered expenses. Our team coordinates with adjusters to ensure proper ALE (Additional Living Expenses) categorization and documentation.

Yes, modifications and cancellations can be made through your dashboard. Policies vary by property and timing - early modifications typically have minimal fees, while last-minute changes may incur additional costs. Emergency situations are handled with flexibility and understanding.

Our 24/7 emergency placement service provides immediate housing solutions. Call 1-800-HARBOR-911 for urgent situations. Our emergency team maintains relationships with properties for rapid placement, often within hours of your call. We understand that emergencies don't wait for business hours.

Yes, we offer comprehensive corporate housing solutions including bulk bookings, extended stay discounts, and dedicated account management. Our corporate program includes flexible billing, detailed reporting, and priority placement for employee relocations and business travel.