Terms of Service

1. Acceptance of Terms

By accessing and using HarborHome's platform and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Service") operated by HarborHome Temporary Housing ("we," "us," or "our").

2. Description of Service

HarborHome is a platform that connects property hosts with guests seeking temporary housing, with a focus on:

• Mid-term furnished rentals (minimum 30-day stays)
• Insurance claim temporary housing
• Corporate housing solutions
• Emergency placement services

We facilitate bookings, payments, and communications between hosts and guests but are not a party to the rental agreements.

3. User Accounts and Eligibility

Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you meet this age requirement.

Account Registration

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

Account Types

We offer different account types:

• Guest/Tenant: For individuals seeking temporary housing
• Host: For property owners listing accommodations
• Insurance Adjuster: For insurance professionals managing claims

4. Host Responsibilities

As a host, you agree to:

• Provide accurate property descriptions and photos
• Maintain properties in safe, clean, and habitable condition
• Comply with all applicable laws and regulations
• Honor confirmed bookings and provide agreed-upon amenities
• Respond promptly to guest inquiries and issues
• Maintain appropriate insurance coverage
• Allow insurance company inspections when required

5. Guest Responsibilities

As a guest, you agree to:

• Provide accurate booking information
• Treat properties with care and respect
• Follow property rules and local laws
• Pay all fees and charges on time
• Report any issues or damages promptly
• Allow reasonable property inspections
• Vacate the property by the agreed checkout time

6. Booking and Payment Terms

Booking Process

Bookings are confirmed when payment is processed and both parties receive confirmation. All bookings are subject to host approval.

Payment

We accept various payment methods including:

• Credit and debit cards
• ACH bank transfers
• Direct insurance company payments

Fees

Our service fees are clearly disclosed before booking completion. Fees may include:

• Service fees for platform use
• Payment processing fees
• Insurance verification fees

Cancellation Policy

Cancellation terms vary by property and booking type. Insurance-related cancellations may have different terms based on claim status.

7. Insurance Integration

For insurance-related bookings:

• We work with approved insurance companies for direct billing
• Coverage limits and terms are determined by your insurance policy
• Additional Living Expenses (ALE) coverage applies where applicable
• You remain responsible for any costs exceeding coverage limits
• Insurance company approval may be required for certain bookings

8. Prohibited Uses

You may not use our Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Engage in fraudulent activities
• Harass or harm other users
• Use properties for illegal activities
• Circumvent our security measures
• Create fake accounts or reviews

9. Content and Intellectual Property

User Content

You retain ownership of content you submit but grant us a license to use, display, and distribute it in connection with our Service.

Our Content

Our platform, including design, text, graphics, and software, is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

Reviews and Ratings

Reviews must be honest, accurate, and based on actual experiences. We reserve the right to remove inappropriate reviews.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in our Privacy Policy.

11. Disclaimers and Limitation of Liability

Service Disclaimer

Our Service is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Accuracy of user-generated content
• Quality or condition of listed properties
• Behavior of hosts or guests

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Service.

12. Indemnification

You agree to indemnify and hold harmless HarborHome, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your property listings or bookings

13. Dispute Resolution

Communication First

We encourage users to resolve disputes through direct communication. Our support team is available to assist with mediation.

Arbitration

Any disputes that cannot be resolved through communication shall be settled through binding arbitration in accordance with applicable arbitration rules.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

14. Termination

We may terminate or suspend your account and access to our Service at any time, with or without cause, including for violations of these Terms.

You may terminate your account at any time by contacting us. Upon termination, your right to use our Service ceases immediately.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices on our platform

Your continued use of our Service after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law provisions.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: